Process Owner within Incident Management

Are you a hands-on leader ready to drive excellence in Incident Management?

Do you thrive on optimizing processes, fostering collaboration, and ensuring operational stability? We are looking for a Process Owner for Incident Management to join our dynamic Incident Management team. In this key role, you will lead the development and continuous improvement of our incident management process, ensuring efficiency, innovation, and business continuity. 

Step into this exciting opportunity and play a vital role in building the future with it together with us!

About this role 

As the Process Owner for Incident Management, you will lead a team with 11 Incident Managers directly reporting to you. These Incident Managers are located across the Nordic countries also working with Major Incidents 24/7. The Incident Process Owner is responsible for designing, governing, and continuously improving the incident management process

In your role, you will mentor and guide your team, acting both as a coach and a player, to help them become successful Incident Managers who deliver real results. Your team will be spread across the Nordics, but we see that you are based in one of the following cities, as this will be where this position will be placed: Drammen, Malmö or Ballerup, as this role will be office based. 

At Atea we offer you a place to further develop your skills and where each day offers new challenges to solve and gives you opportunities to grow together with your team, colleagues and customers.

Furthermore, you will be working with the following:

• Own and develop the Incident Management process, ensuring efficiency and value.
• Lead and support a team of Incident Managers, providing guidance and fostering collaboration.
• Drive continuous improvements, reducing recurring incidents.
• Ensure clear communication and coordination with IT teams, business stakeholders, and senior management.
• Monitor and report on performance metrics, KPIs, and incident trends, ensuring transparency and accountability.

About you 

Your personal characteristics are crucial to succeed in the role and to thrive at Atea. The Process Owners primary responsibility is to lead and inspire a high-performing team of process managers, drive efficiency, innovation, and ensure alignment of IT processes with organizational goals.

To succeed in the role as Process Ownerr we believe you to have the following:

• Process Expertise: You have experience with process ownership and are passionate about processes. And deep understanding of IT processes, frameworks (e.g., ITIL, Agile), and process improvement methodologies. 
• Leadership Experience: Proven ability to lead multidisciplinary and international teams within Incident Management, with a strong emphasis on people management. Passionate about working with diverse groups to achieve common goals and drive success
• Communication: Ability to articulate ideas, inspire teams, and influence stakeholders at all levels of the organization.
• Problem Solving: Analytic thinker with a hands-on approach to solving complex challenges in a fast-paced environment.
• Collaboration: Strong interpersonal skills to foster teamwork within and across diverse functional groups.
• Adaptability: Resilience and adaptability to navigate ambiguity and drive organizational efficiency.
• Language: Fluent in one of the following Nordic languages: Swedish, Danish, or Norwegian. In addition to being proficient in these languages, you should also be comfortable speaking English, as it is the company's official language.

About Atea Managed Services 

Within Atea Managed Services, we are experts in IT operations. Regardless of whether our customers want to outsource parts or the entire IT operation, we are our customers preferred operating partner. We help free up resources and increase the overall efficiency of their IT organizations. We do this by delivering cost-effective operational services with the highest quality regardless of the customers' platform requirements. This can mean in the customer's own data center, in public cloud platforms or in our own Atea Cloud. Atea Managed Services is available in five countries and more than 1,500 employees work within the business area. We have operating personnel on duty around the clock.

Contact Information 

If you have any questions about the position, you are welcome to contact Rikke Hay-Schmidt via rikke.hay-schmidt@atea.dk. Alternatively, Molly Benner, TA Partner, via molly.benner@atea.se. Apply today as the position may be filled before the application deadline.

The next step in the process consists of a short phone call where your experiences and skills will be reviewed. You will also hear more about the position and have the opportunity to ask any questions you may have. As a qualitative part of our recruitment process, final candidates undergo a background check and in-depth personality tests to increase our knowledge of you as our future employee.

Atea wants to be The Place To Be, the obvious place, for all people as we value and actively work with diversity and inclusion.

We warmly welcome your application to us! This recruitment is handled by us at Atea, and we therefore decline calls and emails from recruitment and staffing companies.

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